Case study — Data transformation
Forty metrics, no decision.
An anonymised engagement showing how data becomes a management system.
This is the kind of finding a Dashboard Confidence Audit is built to surface.
- Sector
- Retail & business banking
- Region
- Indian Ocean
- Engagement
- Data & Analytics Transformation
40 → 9
Management metrics leadership actually uses
The situation
Leadership reviewed a monthly pack of more than forty measures. Meetings repeatedly reopened the question of which numbers were correct, while important decisions were still made on instinct.
The signal
The reporting was not short of data. It lacked structure: very few measures were connected to a decision, an owner or a meaningful threshold.
The move
The pack was reduced to a focused set of management metrics. Signal thresholds, ownership and decision rights were defined, and the monthly review was redesigned as a decision forum.
What changed
- One agreed view of performance across the leadership team
- A management review centred on decisions rather than reporting
- A named owner and defined trigger for every management metric